FAQ

 

To learn more about our products, where they're made and our manufacturer, go to About Our Products.

 

Sizing and Fit

Please take note of our sizing recommendations on the product pages as well as below:

All of our shoes run true to size except the following:

HOPP Essential Oxfords run on the small side as they are on Italian-made soles. We recommend going half a size up. 

Feel free to contact us at info@hoppstudios.com if you're not sure or need more individual help!

 

Shipping

All orders will be shipped within a few days. We offer free shipping on all domestic orders.  For international orders, shipping will be charged per U.S. post office international priority shipping.

We do not offer free shipping on returns. Buyer must pay for any return shipping fees.  

If you need an item shipped faster, please reach out to info@hoppstudios.com and we can accommodate your request.

 

Returns / Exchanges

We gladly accept returns up to 14 days after date of shipment. We ask that items are returned un-worn and un-damaged. Buyer must pay for any return shipping fees. 

Pre-orders and special orders are not refundable. However, an exchange may be processed if we have the desired size in stock or a store credit will be issued.

Our address for returns / exchanges:

HOPP
202 5th Avenue
Unit 2F
Brooklyn, NY 11217

For exchanges, please contact us at info@hoppstudios.com to initiate the exchange and to confirm that we have the desired size and color.

 

Where we sell

We are an e-commerce driven brand that sells directly to consumers in order to keep our products as affordable and accessible as possible. We may have special events or pop-ups where we can provide a more hands-on shopping experience. Sign up for our mailing list to stay informed!

 

Sales

Because we produce our shoes in small batches, our shoes do not frequently go on sale. However, we do have special flash sales as well as send out discount codes to our mailing list. Please sign up for our mailing list to receive these.

  

Shoe Care

For nubuck or suede:

To remove dust, take either a dry towel or a shoe brush and lightly brush off the dust. To clean or remove a specific mark or area, use a rubber eraser to gently remove dirt or smudges, then brush the area lightly with a shoe brush. There are also sprays you can purchase to protect nubuck or suede against rain as well as stains.

For leather:

For scuff marks or smudges, use a moist wipe to remove them. There are also products that specifically remove shoe scuffs, including one from SAS.

You can find quality shoe care products available for purchase online at SAS.

 

Contact us!

If you have any other questions, feel free to contact us at info@hoppstudios.com