FAQ

 

To learn more about our products, where they're made and our manufacturer, go to About Our Products.

 

Sizing and Fit

Please take note of our sizing recommendations on the product pages as well as below:

All of our shoes run true to size except the following:

HOPP Essential Oxfords run on the small side as they are on Italian-made soles. We recommend going half a size up. 

Feel free to contact us at info@hoppstudios.com if you're not sure or need more individual help!

 

Shipping

All orders will be shipped within a few days. We offer free shipping on all domestic orders.  For international orders, shipping will be charged per U.S. post office international priority shipping.

We do not offer free shipping on returns. Buyer must pay for any return shipping fees.  

If you need an item shipped faster, please reach out to info@hoppstudios.com and we can accommodate your request.

 

Returns / Exchanges

Click here for our return and exchange policy.

 

Where we sell

We are an e-commerce driven brand slowly expanding to retailers throughout the U.S. in order to have our shoes more accessible to customers. Our shoes can currently be found at Opening Ceremony. We also have special events or pop-ups where we can provide a more hands-on shopping experience. Sign up for our mailing list to stay informed!

 

Sales

Because we produce our shoes in small batches, our shoes do not frequently go on sale. However, we do have special flash sales as well as send out discount codes to our mailing list. Please sign up for our mailing list to receive these!

  

Shoe Care

For nubuck or suede:

To remove dust, take either a dry towel or a shoe brush and lightly brush off the dust. To clean or remove a specific mark or area, use a rubber eraser to gently remove dirt or smudges, then brush the area lightly with a shoe brush. There are also sprays you can purchase to protect nubuck or suede against rain as well as stains.

For leather:

For scuff marks or smudges, use a moist wipe to remove them. There are also products that specifically remove shoe scuffs, including one from SAS.

You can find quality shoe care products available for purchase online at SAS.

 

Contact us!

If you have any other questions, feel free to contact us at info@hoppstudios.com